Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Active Listening
Listening to others, not interrupting, and asking good questions.
Coordination
Changing what is done based on other people's actions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Reading Comprehension
Reading work-related information.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Writing
Writing things for co-workers or customers.
Active Learning
Figuring out how to use new ideas or things.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Time Management
Managing your time and the time of other people.
Speaking
Talking to others.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.